Privacy Policy

1. Introduction

Vuka Win (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Vuka Win website vukawin.co.za (“the Website”) or the Vuka Win mobile application (“the App”) and any related services, giveaways, features, or digital products we provide (“the Services”).

We process personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African laws. By accessing or using the Website, App, or Services, you agree to the practices described in this Policy. If you do not agree, you must stop using the Website, App, and Services.

2. Information We Collect

We collect information in the following ways:

2.1. Information You Provide Directly

• Name and surname
• Email address
• Phone number
• South African ID number or Passport Number (for prize verification and eligibility checks)
• Profile information you create or update in the App or on the Website
• Support messages, feedback, and any other communication you send to us

2.2. Information Collected Automatically

• Device information (device model, operating system, app or browser version)
• IP address and general location data
• Usage analytics such as pages or screens visited, actions taken, and time spent
• Push notification tokens (for sending service-related notifications)
• Cookies and similar tracking technologies when using the Website

2.3. Information Needed for Payouts

This applies only when you claim a prize or reward:

• Banking details (if bank payouts are used)
• Contact details for delivery of voucher codes or digital rewards
• Verification documentation where required for compliance or auditing

3. How We Use Your Information

Your information may be used to:

• Create and manage your Vuka Win account
• Process giveaway entries and select winners fairly
• Verify identity, eligibility, and prevent duplicate or fraudulent accounts
• Notify winners and facilitate prize payouts
• Operate, maintain, and improve the Website, App, and Services
• Monitor usage, fix issues, and improve performance and user experience
• Send service-related notifications and important updates
• Ensure fairness, transparency, and integrity of all giveaways
• Comply with legal, regulatory, and auditing requirements

4. Legal Basis for Processing

We process personal information in line with POPIA based on one or more of the following legal grounds:

• Your consent, where you have agreed to certain processing activities
• Legitimate interests, such as improving our Services and preventing fraud
• Compliance with legal or regulatory obligations
• Contractual necessity where processing is required to provide our Services

5. Information Sharing

We do not sell or trade your personal information. We only share information when necessary to provide our Services or to comply with the law.

We may share information with:

• Payment or voucher partners to fulfil prize payouts (for example, voucher distribution or bank transfers)
• Service providers such as hosting, analytics, messaging, and security providers (for example, Firebase and similar platforms)
• Professional advisors and auditors where reasonably necessary
• Regulators, law enforcement, or authorities where required by law
• Fraud prevention and verification services when needed

All third-party partners are required to handle your information securely and only use it for the specific purpose for which it is shared.

6. How We Protect Your Information

We take reasonable, industry-standard precautions to protect your personal information. These measures may include:

• Encrypted communication where appropriate
• Secure storage and restricted access controls
• Use of reputable hosting and infrastructure providers
• Regular monitoring for suspicious or unauthorised activity

No method of electronic transmission or storage is completely risk-free, but we strive to safeguard your information as effectively as possible.

7. Cookies & Tracking Technologies (Website)

When you use the Website, we may use cookies and similar technologies to:

• Improve Website performance and user experience
• Analyse traffic, usage patterns, and visitor behaviour
• Enable certain features to function correctly

You can disable cookies in your browser settings, but some parts of the Website may not function properly if cookies are disabled.

8. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, incomplete, or outdated information
• Request deletion of your personal information, where applicable
• Withdraw consent where processing is based on your consent
• Object to certain types of processing, subject to legal limitations
• Lodge a complaint with the Information Regulator

To exercise your rights or make a privacy-related request, please contact us using the details in Section 12.

9. Data Retention

We retain personal information only for as long as necessary to provide our Services, meet legal and regulatory obligations, and resolve disputes. Winner verification records and payout-related documentation may be retained for auditing and compliance purposes.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

10. Children’s Privacy

Vuka Win is not intended for persons under the age of 18. We do not knowingly collect personal information from users under this age. If we become aware that information has been collected from a minor contrary to this Policy, we will take reasonable steps to delete it.

11. Third-Party Links

The Website or App may contain links to external websites or services. We are not responsible for the privacy practices, security, or content of third-party sites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Policy

We may update or amend this Privacy Policy from time to time. The latest version will always be available on this page and may also be presented in the App. Significant changes may be communicated through in-app notifications or other appropriate channels.

Your continued use of the Website, App, or Services after changes are made will be treated as acceptance of the updated Policy.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@vukapay.co.za
Website: https://vukawin.co.za